House of Buzz FAQ

Guidance on shipping, returns, membership, and technical details from the house.

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Shipping

Domestic & International Logistics

The House of Buzz provides carbon-neutral global delivery. Each piece is dispatched from The House of Buzz within 3 to 5 business days and handled by specialist couriers.

Tracking Your Selection

Once dispatched, an archival identifier is sent to your registered email so you can monitor your acquisition in real time.

Returns

The Return Window

Returns are accepted within 14 days of receipt. Items must remain in pristine condition with House of Buzz tags intact.

Membership

The Muse Program

What It Includes

An invitation-only program offering early access to drops, bespoke tailoring support, and seasonal showcase invitations.

Membership Criteria

Eligibility is reviewed semi-annually using archival history and brand engagement. Concierge can help with status questions.

Technical

Fabric Care & Maintenance

Every garment includes a technical care sheet. We recommend specialist dry cleaning for structural outerwear and artisanal textiles.

Digital Sizing Guide

The House of Buzz uses a proprietary sizing matrix. If you sit between sizes, select the larger option for a more editorial drape.

Still seeking clarity?

Our House of Buzz concierge is available for bespoke inquiries and technical support.

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